Reliability Assurance

Reliability Assurance

AMETEK Programmable Power Reliability Assurance™ Life Cycle Support

AMETEK offers a support service to protect your device through each stage of its life cycle. The offerings below provide a white glove solution to both ensure your product with no hassle shipping, faster turnaround time, and offers you the ability to keep your product running like-new for longer, and with less potential for downtime even in the toughest environments! 

Product Life Cycle Support Options

Title Description Advantages
Warranty+
 A low cost, white glove enhancement to your standard product warranty ensuring a no hassle, expedited experience in the event of a failure.
  • 2-way expedited shipping covered
  • Instant Upgrade to Field Service Visit for MX/RS and Sequoia/Tahoe Series
  • Automatic 5-year warranty extension and free commissioning for Sequoia/Tahoe Series
  • 5-year Warranty+ offered on select product lines with <5 year standard warranties
  • Field visits: 5-7 business day turnaround time
  • Depot repairs: 15 business day turn around from arrival at AMETEK’s dock to departure from AMETEK’s dock
  • No cost repairs
New Product Commissioning/Training
 When you purchase a large piece of new capital, it is important to ensure your users know how to operate it the day it is installed. With AMETEK commissioning, an AMETEK field support associate will come onsite, verify your installation, perform first startup functional testing, and take your users through a series of product trainings, including specific application support, to ensure you are ready to use your device on day 1.
  • Installation verification and functional testing
  • Basic User Training
  • Specific Test Application Training as requested
  • Day of Application Support
Calibration
 From factory calibration to ANSI Z540-1 and ISO IEC 17025 (available in US Market Only), AMETEK offers calibration to ensure your product remains as accurate as possible to your testing specifications.
  • Factory performance calibration
  • ANSI Z540-1 certified calibration
  • ISO/IEC 17025 certificated calibration
  • Performed at AMETEK’s factory for required support
Upgrades
 AMETEK offers an alternative to new product purchase, allowing your business to seamlessly replace legacy AMETEK or comparable power supplies. Any upgrade/trade-in will receive a discounted rate coupled with immediate Warranty+ coverage.
  • Cost-effectiveness and enhanced performance
  • Streamlined integration of upgraded product
  • Industry-leading reliability
  • Additional Warranty+ coverage
Prevention (PM+) A one-time preventative maintenance offering that protects your product’s wearables. It also provides a complete product status report, bringing your product to a like-new state. This option is available to add up to 10 years of the product’s age. Once the Preventative Maintenance is complete, a new 5-year warranty is automatically added for peace of mind. 
  • Preventative Maintenance covers: calibration and cleaning, ECO/firmware updates, and replacements of fans, PowerFET, diodes, SCR, and input filter boards/capacitors.
  • Active intervention to extend life beyond warranty period
  • Factory Performance Calibration
  • All service travel and parts covered


For more information, take a look at the below flyers and brochures:
Service Brochure
Warranty Plus Flyer
Preventative Maintenance Flyer
New Product Commissioning and Training Flyer

Contact us today at any of our service locations or call us at: +1 858 450 0085. You can also contact your regional sales rep, or AMETEK applications engineering at repair.ppd@ametek.com to learn more.